PERFORMANCE EXCELLENCE CRITERIA

Category Three: STUDENT AND PARENT FOCUS

Key Question

Yes

No

Our school has a process for determining how curricula, courses, and programs will address our various student groups. How? Key elements include:

D

Through listening and learning strategies, our school determines student needs and expectations and the importance of such for the purposes of curricula, course, program and support service planning, marketing, and other improvements. How? Key elements include:

D

In determining needs and expectations, our school uses listening and learning methods to gather information from current, former and future students, student groups as well as parents/families. How? Key elements include:

1

Our school determines key parent/family requirements, deploys them to all those involved and maintains effective parent/family relationships. How? Key elements include:

1

Our school uses key measures/indicators to monitor the effectiveness and progress of our key relationships. These include:

1

Our school has key access mechanisms for parents/families to seek information, to pursue common purposes and to make complaints. These include:

2

Our school has a complaint management process to address and resolve complaints. Key steps include:

1

Our school determines student and parent satisfaction and dissatisfaction and uses the information for improvement. How? Key elements include:

1

Our school follows up on interactions with students and key stakeholders to receive prompt and actionable feedback. How? Key elements include:

1