Understand what needs improvement and why

Define the System

Outcome

Template

NA

+

WB 84 & 85

Background Information

+

WB 64-79

System Definition—Combined Templates: Project Statement / Operational Definition

+

WB 76-84

Data Gathering Plan

+

Assess the Current Situation

Outcome

Template

NA

+

Completed Checksheet or other data record

Tools

Analyze Causes

Outcome

Template

NA

+

WB 54

Improvement Theory

Test the Improvement Theory

Outcome

Template

NA

+

WB 101-105

Improvement Theory Action Plan

Completed Checksheet or other data record

Tools

QT 1

Affinity Diagram

QT 101

Force Field Analysis

WB 43

System Definition Diagram

Analyze the collected data and determine whether or not the theory is supported

Outcome

Template

NA

+

WB 108-116

Decision to standardize or abandon the actions taken

Tools

QT 1

Affinity Diagram

QT 11

Attributes Control Charts: Nonconforming items

QT 31

Attributes Control Charts: Nonconformities

QT 59

Control Chart Interpretation

QT 100

Histogram

QT 145

Pareto Diagram

QT 181

Sampling

QT 195

Scatter Diagram

Develop feedback systems to maintain consistency and make continual improvement

Standardize the Improvement

Outcome

Template

NA

+

Description of the system with the improvement

Tools

QT 1

Affinity Diagram

QT 11

Attributes Control Charts: Nonconforming items

QT 31

Attributes Control Charts: Nonconformities

QT 59

Control Chart Interpretation

QT 85

Flow Chart

QT 161

Relations Diagram

QT 181

Sampling

WB 43

System Definition Diagram

Plan Continuous Improvement

Outcome

Template

NA

+

Plan to fully implement the improvement

Recommendations for continuous improvement

Tools

QT 1

Affinity Diagram

QT 11

Attributes Control Charts: Nonconforming items

QT 31

Attributes Control Charts: Nonconformities

QT 59

Control Chart Interpretation

QT 101

Force Field Analysis

QT 100

Histogram

QT 129

Nominal Group Technique

QT 145

Pareto Diagram

QT 161

Relations Diagram

WB 43

System Definition Diagram