• Determine partnership board membership.
• Formalize alliance with partners through policies, procedures and agreements.
• Conduct needs assessment/ market analysis through task force groups to determine what skills are needed and what services to offer.
• Set clear priorities.
• Determine staffing needs with clear job descriptions.
• Determine project scope and resources required for sustainability.
• Develop, approve, monitor, and evaluate an annual budget.
• Create, monitor, and update a long range plan.

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Provide quality services.

• Provide Internet access.
• Provide forums for interactive discussion and collaboration.
• Provide electronic mail.
• Post information.
• Provide for security.
• Provide "one-stop information" cooperatives.
• Provide "push" services.

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Develop task force action plans to determine applications.

• Determine community segments to be represented by task force groups: (Education ; Health care; Business; Government; Fine Arts and Recreation; Social Services; and Economic Development and Opportunities).
• Recruit advocates to participate in task force decision making.
• Link to existing networks already in existence.
• Develop task force action plans with timetables.
• Communicate plans and timetables to partnership board.
• Implement and evaluate actions.
• Recruit volunteers and provide staff support to carry out actions.
• Develop a marketing plan to assure maximum participation of users within each community segment.

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Provide community access sites.

• Address access issues for those without home access.
• Establish requirements and responsibilities of a public access site.
• Select public access sites.
• Provide initial hardware and start up costs.
• Provide access site agreement to ensure commitment and responsibilities of site.
• Maintain, monitor and provide support to public access sites.

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Provide efficient training and technical support.

• Match needs assessment/ market analysis with training and technical support.
• Determine services to be provided at no cost.
• Recruit trainers and set schedule of services.
• Provide train the trainer program to partners.
• Determine services to be provided at cost by agencies outside network organization.
• Identify and communicate to users all service providers.
• Exceed customers’ technical support and training needs.
• Provide on-line assistance and tutorials.
• Foster mentor programs.

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Develop and expand network infrastructure.

• Finalize network design.
• Experiment with new technologies (cable modems, video distribution, video conferencing).
• Provide specifications for network compatibility.
• Recommend network expansion and growth plans.
• Develop Internet providership procedures and agreements.
• Evaluate network performance.
• Address security issues.

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Develop Web site presence.

• Establish overall design for community web site.
• Provide web page content development (Webmaster) training of trainers.
• Provide services available outside network organization to assist/ contract for web page development.
• Provide guidelines for sustaining a page on the community web site.
• Develop a review process for web site content.
• Evaluate other community web sites for new ideas.
• Utilize junior high school students, high school students, college students, and senior citizens to assist with web page construction and updating.

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Assure sustainability through fiscal planning.

• Determine annual budget.
• Identify pricing, purchasing and procurement issues.
• Set fee structure for users, members, organizational partners and advertisers.
• Add services only when fiscal plan demonstrates sustainability.
• Identify potential funding sources and financial constraints.
• Utilize grant resources.
• Investigate 501C3 status.
• Link to other agencies for fiscal support (government, library, universities, schools, etc.)
• Increase revenues and decrease expenditures over time.
• Utilize a community foundation to provide resources for innovation and experimentation.
• Develop long range financial plan.

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