- hardware purchasing: specifications, upgrades, enhancements, peripherals
- software: requirements, evaluating
- troubleshooting: hardware & software
- basic setup, installation
- help: where/how
- comfort level for risk-taking
- keyboarding
- technology vocabulary
- mousing: click. & drag
- navigating windows, menus, programs
- electronic communication, chat rooms, e-mail
- advantages of e-mail
- connectivity: service providers, access
- startup strategies
- participation without access
- Internet: why, how
- locating information & resources
- security: sites, user information
- information literacy
- capability of desktop programs
| Word Processing:
- files: create, retrieve, save, delete
- organizing documents
- editing and formatting
- inserting graphic objects
- Inserting tables, etc.
Internet:
- finding web sites
- bookmarks
- downloading
- uploading
- security (viruses)
- searches
- links
- homepages
E-mail:
- configuring
- address books
- copy & paste
- copy, forward, redirect
- attachments
- toolbar functions
- sending & retrieving
- prioritizing
- organizing
- joining listservs
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