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  1. Leadership
  2. Improvement Planning
  3. Student & Parent Focus
  4. Information & Analysis
  5. Faculty & Staff Focus
  6. Process Management
  7. Performance Results
   
It is most important to understand the needs of our customers-- students, parents and the school community in order to meet requirements and improve student performance. This category stresses the importance of relationships between the district/school/classroom and its various stakeholders and the methods the district/school/classroom use to listen, learn and adjust to meet stakeholders' requirements.

Tools/Resources
Key Questions for Data Sources [top]

A. In determining needs and expectations, our school uses listening and learning methods to gather information from current students, student groups as well as parents/families. How?

B. Our school determines key parent/family requirements, deploys them to all those involved and maintains effective parent/family relationships. How?

C. Our school uses key measures/indicators to monitor the effectiveness and progress of our key relationships.

D. Our school has a complaint management process to address and resolve complaints.

E. Our school determines student and parent satisfaction and dissatisfaction and uses the information for improvement. How?

F. Our school follows up on interactions with students and key stakeholders to receive prompt and actionable feedback. How?

Possible Data Sources [top]
  • Use results of student satisfaction surveys to plan for improvement.
  • Use results from parent satisfaction surveys to plan for improvement.
  • Conduct forums or focus groups to inform and seek feedback.
  • Create volunteer programs to address improvement.
  • Utilize parent organizations to address improvement.
  • Utilize business partnerships to address improvement.
  • Utilize educational partnerships to address improvement.
  • Evaluate communication system with regard to receive and respond to prompt and actionable feedback from our customers.
 

District Questionaire [top]
3.0 STUDENT & STAKEHOLDER FOCUS
Not Yet
Rarely
Sometimes
Usually
Regularly
 
1
2
3
4
5
We work to build positive relationships with customers of the district.          
We monitor student and stakeholder satisfaction and dissatisfaction.          
Total Category Points:
Subtotals:
 
         
School Questionaire [top]
3.0 STUDENT & STAKEHOLDER FOCUS
Not Yet
Rarely
Sometimes
Usually
Regularly
 
1
2
3
4
5
We work to build positive relationships with customers of the school.          
We monitor student and stakeholder satisfaction and dissatisfaction.          
Total Category Points:
Subtotals:
 
         
Classroom Questionaire [top]
3.0 STUDENT & STAKEHOLDER FOCUS
Not Yet
Rarely
Sometimes
Usually
Regularly
 
1
2
3
4
5
I work to build positive relationships with customers of the classroom.          
I monitor student and stakeholder satisfaction.          
Total Category Points:
Subtotals:
 
         

 



Pekin Public Schools District 108
501 Washington Street
Pekin, IL 61554
Phone: 309.477.4740
Fax: 309.477.4701

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