Welcome to Pilot Travel
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New, Improved Tech Support Form
1. Describe the problem:______________________________________
2. Now, describe the problem accurately___________________________
3. Speculate Wildly about the cause
of the problem:___________________
4. Problem Severity
5. Nature of the problem:
6. Is your computer plugged in ? Yes___ No___ 7. Is it turned on? Yes___ No___ 8. Have you tried to fix it yourself? Yes___ No___ 9. Have you made it worse? Yes___ No___ 10. Have you had "a friend" who "Knows all about computers" try to fix it for you?_______________________________________________________ 11. Did they make it worse? Yes___ No___ 12. Have you read the manual? Yes___ No___ 13. Are you sure you read the manual? Maybe___ No___ 14. Are you absolutely sure you read the manual? No___ 15. If you read the manual, do you think you understood it? Yes___ No___ 16. If 'Yes' then explain why you can't
fix the problem yourself.___________
17. What were you doing with your computer
at the time the problem occurred?___________________________________________________
18. If you answered 'nothing' then explain
why you were logged on?_______
19. Are you sure you aren't imagining the problem? Yes___ No___ 20 Does the clock on your home VCR blink 12:00? Yes___What's a VCR? 21. Do you have a copy of 'PCs for Dummies'? Yes___ No___ 22. Do you have any independent witnesses to the problem? Yes___ No___ 23. Do you have any electronics products that DO work? Yes___ No___ 24. Is there anyone else you could blame this problem on? Yes___ No___ 25. Have you given the machine a good whack on the top? Yes___ No___ 26. Is the machine on fire? Yes___ No___ 27. Can you do something else instead of bothering me? Yes___ No, Keith did not write this form! This form can
be found at
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